Outsourced Collections Testimonials
Please find below a selection of outsourced collections testimonials detailing our success with the service.
Outsourcing Services Testimonials
We have outsourced our credit management function to CMG UK for several years and see amazing results. Part of our business is as a subcontractor in the construction industry with the balance straight forward invoicing to purchase orders.
CMG UK assisted us greatly in the subcontract area, helping set up processes to ensure additional work wasn’t missed, applications were sent in the correct format with full back up to reduce under or delayed payment and were integral in negotiations in agree final accounts.
We have also evolved a very tight collection process to escalate delinquent debtors and suspend service quickly to put accounts on stop if needed.
They have assisted us in upgrading our terms and conditions, ensuring we can prove customer acceptance to reduce risk of disputes and provided training to improve our team’s commercial awareness and their understanding of Customer’s terms and conditions.
Our debtor days have reduced from around 110 days to a constant average of 41 days.
Construction is a difficult industry to get paid in, CMG UK is an asset for any subcontractor in this industry.
David Ward, Owner / Director, Oculus Security & Cleaning Solutions
We have approximately 3,200 live accounts with a low average invoice value which made allocating receipts extremely time consuming with a high error rate. The volume of customers also made it difficult extremely difficult to track delinquent payers and effectively chase payment which resulted on high debtor days.
We brought CMG UK in to help us resolve these issues. They identified a software package that was customised to suit our needs. The software package allowed us to:
• allowed us to allocate standing orders automatically,
• input collection strategies to automate chase letters and phone calls for accounts in arrears,
• workflows for collection strategies
• automatically produce invoices.
• Produce bespoke reporting to enable us to set KPI’s
CMG UK also coached our staff in credit control techniques, sales ledger management and how to perform reconciliations.
The results from using CMG UK where:
• considerable saving in staff time
• substantial improved error rate
• significant improved collection, therefore debtor days & cash flow.
CMG UK would be an ideal solution to any business struggling with their credit management function.
Steve Cleaver, Business Director, VNC Lifeline
“From the first day Milky Tea started working with Credit Management Group we haven’t looked back!
CMG UK have taken away the pain of chasing up invoices and have provided an excellent, efficient service from day one. We have seen a dramatic improvement in the speed at which late invoices are paid and the team at CMG are a pleasure to deal with.
They provide regular updates on their progress of dealing with our clients and are proactive and forward thinking. We would definitely recommend CMG to other companies looking to improve their invoicing process!”
Susannah Howard, Client Services Manager, Milky Tea Limited
“We have recently employed Credit Management Group UK to outsource our credit control requirements. Being a small company we found it time consuming to constantly chase payment from our Clients.
We found that CMG UK came highly recommended by companies we dealt with in the Liverpool area and we wouldn’t hesitate to recommend her for your credit control issues.
We have employed CMG on an ongoing contract and found their service to be exceptional, their fees to be very reasonable and most importantly they appear seamless to our Clients.”
Dave Cornett, Director, Snow Architects
“We are delighted with CMG UK’s level of service both from a customer service perspective and the fact that we have seen a significant reduction in our debtor days.
Our invoices have never before been paid so quickly. We recommend CMG UK to our contacts regularly”
Jason Stephanides, MD, OnSite Computer Solutions
“Jenny Esau and her team at Credit Management Group UK have always provided our business with a highly professional, confidential and trustworthy service. I would have no hesitation in recommending them to other business owners.”
Nick Mason, Director Mason Media
“CMG UK has helped us improve our cash flow and given a professional service with excellent results.” “We recommend CMG UK very highly to other businesses”
Keith Penny, Managing Director, The Priory Partnership
“It would be a remiss of me not to put into writing how delighted I am with the quality of your service in reference to work recently undertaken.
The results so far have been outstanding, you have achieved more in 4 weeks than I have in the last 6 months with regards to payments of invoices.
Outsourcing Credit Control to ECCS has given me more time to focus on areas of my business and it really underlines the value of your service to my company.
I would have no hesitation in recommending ECCS to anyone, especially companies who struggle in the area of getting paid in full and on time”
Mark Ellis, Director, PFP Fire Protection and Security.
“Autoelectronix outsourced their credit control to CMG UK around 18 months ago, as our debtor days were continuing to increase.
CMG UK offer a fantastic service they are very knowledgeable and offer advise on how to manage customers. Our customers have been responsive to CMG UK and the service they provide to us and our debtor days have decreased.
If you don’t the hassle of recruiting someone internally to do the role of credit control or even doing it yourself then I would recommend using CMG UK.”
Marissa Hankinson, Director, Autoelectronics
“We have utilised the services of the Credit Management Group UK on a number of occasions and have always found the experience to be both professionally and efficiently handled.
The individuals at CMG UK demonstrate both a high level of expertise and a commitment to their work which is commendable. They also take a very personable and individual approach when dealing with our clients.
It is for these reasons that the Credit Management Group UK are our first choice, and we do not hesitate in recommending them to our clients.”
Howard Gandy, Director, HG Professional Ltd
“Credit control was one of my least favourite tasks, as a result our customers were taking an average of over 70 days to pay our invoices. We couldn’t justify the cost of a full time credit controller.
Since using Credit Management Group UK, our debtors now take less than 40 days to pay. They run the credit control with very little input from me which means I have one less thing to worry about. They provide a great service and I wouldn’t hesitate to recommend them to any business.”
Paul Donson, Finance Manager Match Recruitment