How to Improve your Collection Performance

Trade credit control personnel, new to collections or with no formal training, wishing to improve and develop their collection techniques.

We can improve your companies cash flow by advising delegates on collection cycle techniques, how to negotiate payment effectively and how to write letters with impact.

• Cost of credit
• What makes a good credit controller
• Establishing financial obligations at the outset
• Tools for collection
• Telephone collections- overcoming objections, negotiating and closing calls
• Collection letters-impact, wording and timing
• Customer types
• Collection strategy

Venue: Portland Tower. 53 Portland Street, Manchester M1 3LF

Time: Seminar hours are 9.30am (registration from 9.00am) until 4.30pm.

Cost:  £280.00 + VAT per delegate, per course and includes workbook, course notes, lunch and attendance certificate.

To book your place, call 0845 054 0504 or
email training@cmgroupuk.com