Credit Management Group UK
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Training Services

How to Improve your Collection Performance

Who will benefit?

Trade credit control personnel, new to collections or with no formal training, wishing to improve and develop their collection techniques.

What the course will cover?

We can improve your companies cash flow by advising delegates on collection cycle techniques, how to negotiate payment effectively and how to write letters with impact.

Event outline

  • Cost of credit
  • What makes a good credit controller
  • Establishing financial obligations at the outset
  • Tools for collection
  • Telephone collections- overcoming objections, negotiating and closing calls
  • Collection letters-impact, wording and timing
  • Customer types
  • Collection strategy

Date: Tuesday 22nd November 2011 - Manchester

Venue: Portland Tower. 53 Portland Street, Manchester M1 3LF

Time: Seminar hours are 9.30am (registration from 9.00am) until 4.30pm.

Cost:  £280.00 + VAT per delegate, per course and includes workbook, course notes, lunch and attendance certificate.

To book your place, call 0845 054 0504 or
email
training@cmgroupuk.com  

Call us now to reserve your place as numbers are limited


Early booking discount of 20% please contact us for details

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"I found the course extremely useful to provide me with the confidence and know-how to follow up late payments. Within one week all outstanding payments were settled. A thorough and informative guide has made all the difference and I would have no hesitation in recommending it."

Kelly Dawson, Director, White Dog Design

“A really useful workshop. The information provided is proving invaluable, and we are already implementing the techniques covered by the course, as we build our business.”

Mark Bennet, MD, Finalcrit

As a tradesman with no formal credit control training, I found the course very useful and have had positive results. The format and approach were just right and it has proved to be a day well spent. I recommend your courses regularly to business associates.

Paul Dooley, Planet Plumbing Services Ltd

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