Credit Management Group UK
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Training Services

Credit Control Training for Legal Practices.

We have two training courses that have been designed specifically for Legal Practices. The courses aim to improve cash flow by showing delegates how to collect payment in a client focused way.

Our trainers have a wealth of experience to draw on to make our courses relevant and show delegates how to implement learning in to their day to day working life.

Are you getting your fees paid?

How to get your fees paid in full and on time in a client focused way

Who will benefit?

Support staff working in the legal profession, who are responsible for credit control.

Event outline: 

  • Cost of credit
  • What makes a good credit controller 
  • Establishing financial obligations at the outset
  • Tools for collections
  • Telephone collections
  • Late payment  legislation 
  • Letters -Having impact -Timing
  • Customer types
  • Collection strategy

 

Improving your practices’ cash flow

An introduction to the importance of client focused, effective credit management for legal practices.

Who will benefit?

Managing partners and solicitors responsible for the finance of their practice.

Event outline:

  • Cost of credit
  • The ‘Engagement to Payment’ process
  • Collection strategies
  • Telephone collections 
  • Letters
  • Customer Types
  • Late Payment Legislation
  • Pre action protocols
  • Management reporting
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The training CMG provided gave us much more confidence in negotiating payment and overcoming excuses.

The changes recommended to our collection letters have made a difference in the success rate of clients who pay their outstanding bills.

The course has enabled us to improve the overall cash flow of the firm.

Chris McGuigan, Finance Manager, Kirwans Solicitors

Credit Control training proved very useful when drafting out our own Credit Control Procedures.

The techniques recommended when making phone calls to debtors has also been a very productive tool.

The course has given me more confidence to take control of the situation when speaking to clients and making decisions.

Christine Williams, Practice Manager, Shipley Solicitors

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