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Credit management best practice will differ industry to industry and company to company, but there are certain basics to consider when evaluating how effective your credit management function is. Does your credit control team have the right skills and knowledge? Effective credit controllers need to have certain attributes that will vastly enhance the success of […]
Our Improving Cash Flow courses are beneficial to those new to collections, with no formal training, or to those who view the course as a refresher in credit control, wishing to improve and develop their collection techniques. What the course will cover? We can improve your company’s cash flow by training delegates on collection cycle […]
Chasing for payment from your customers is a delicate balance of customer service and actually chasing for money owed. As you become familiar with a customer and build a relationship with them you should be able to identify the ideal tone in which you should speak to them (formally or informally) and what usually encourages […]
Enhance your credit management function in 2021 by attending our highly effective credit management training courses, running live via webinar. Improving Collection Performance We can improve your company’s cash flow by training delegates on collection strategy and techniques on how to negotiate payment effectively. Course running w/c 25th October 2021 Time: The course will be presented […]
What advice can you give me with regards to asking for money? I’m sure I’m owed lots of money but I send so many invoices, that it is becoming increasingly hard to chase them all? The trick is to know how to plan invoice collection. Use the Pareto Principle (80-20 rule); that is, often 20% […]
After establishing my argument as to why telephone conversation can be much more effective than emailing; I have compiled a list of tips for a successful phone conversation that can encourage a positive outcome for your business, no matter what industry. Prepare beforehand for a Successful Phone Conversation Having all the information you have on a […]
In house training is one of the best ways to get all your employees trained in one session with course content that is specific to you. You are able to bespoke the length of time and content to get the best results for your money. With courses being held at your premises you can also […]
There are numerous ways that your business can improve payment performance; this improvement does not just apply to your credit control department but can span the entire order to cash process. How to improve payment performance: Due diligence Due diligence should be your first port of call when dealing with a potential customer; this will […]
Translating credit management training courses into your business Credit management training courses are designed to teach you the knowledge and skills to go back to your business and make necessary changes for improvement. But how can you ensure that you will be able to translate what you learnt into your real work environment? Take lots […]
Back in July we gave you some information about the changes in Pre-Action protocol coming into effect in October 2017. We wanted to do a follow up to keep you informed of the changes and the tools we have developed to make sure you are compliant. The changes in the Protocol affects all businesses extending […]