Call us: 03332 413 203 | E-mail: contact@cmgroupuk.com
Deciding whether to invest in a training course that covers improving collection performance and cash flow can be a difficult decision to make, you want to ensure that it will cover what you need to be covered to see a viable outcome that will benefit your business. Here we have compiled a list of pros […]
Who will benefit? Business owners, managers or credit control staff of companies engaging in business to business trade. What the course will cover? Our small claims court course will cover the process and procedures of taking legal action to get outstanding debts paid. We also cover how to react to defended actions and how to […]
Credit management best practice will differ industry to industry and company to company, but there are certain basics to consider when evaluating how effective your credit management function is. Does your credit control team have the right skills and knowledge? Effective credit controllers need to have certain attributes that will vastly enhance the success of […]
Our Improving Cash Flow courses are beneficial to those new to collections, with no formal training, or to those who view the course as a refresher in credit control, wishing to improve and develop their collection techniques. What the course will cover? We can improve your company’s cash flow by training delegates on collection cycle […]
Chasing for payment from your customers is a delicate balance of customer service and actually chasing for money owed. As you become familiar with a customer and build a relationship with them you should be able to identify the ideal tone in which you should speak to them (formally or informally) and what usually encourages […]
Enhance your credit management function in 2021 by attending our highly effective credit management training courses, running live via webinar. Improving Collection Performance We can improve your company’s cash flow by training delegates on collection strategy and techniques on how to negotiate payment effectively. Course running w/c 25th October 2021 Time: The course will be presented […]
After establishing my argument as to why telephone conversation can be much more effective than emailing; I have compiled a list of tips for a successful phone conversation that can encourage a positive outcome for your business, no matter what industry. Prepare beforehand for a Successful Phone Conversation Having all the information you have on a […]
In house training is one of the best ways to get all your employees trained in one session with course content that is specific to you. You are able to bespoke the length of time and content to get the best results for your money. With courses being held at your premises you can also […]
There are numerous ways that your business can improve payment performance; this improvement does not just apply to your credit control department but can span the entire order to cash process. How to improve payment performance: Due diligence Due diligence should be your first port of call when dealing with a potential customer; this will […]
Back in July we gave you some information about the changes in Pre-Action protocol coming into effect in October 2017. We wanted to do a follow up to keep you informed of the changes and the tools we have developed to make sure you are compliant. The changes in the Protocol affects all businesses extending […]