Call us: 03332 413 203 | E-mail: contact@cmgroupuk.com

Improving Collection Performance

How to improve your collection performance

Limited places at £99 + vat per delegate

Who will benefit?

Our Improving Cash Flow courses are beneficial to those new to collections, with no formal training, or to those who view the course as a refresher in credit control, wishing to improve and develop their collection techniques.

What the course will cover?

We can improve your company’s cash flow by training delegates on collection cycle techniques, how to negotiate payment effectively and how to write collection letters with impact.

Event Outline

  • Cost of credit
  • What makes a good credit controller
  • Establishing financial obligations at the outset
  • Charging interest on debts
  • Tools for collection
  • Telephone collections- overcoming objections, negotiating and closing calls
  • Collection letters-impact, wording and timing
  • Final Demands/ Letter Before Action
  • Credit Sanctions
  • Customer types
  • Collection strategy
  • What to consider before taking legal action

Course Dates

Our course dates for 2023

w/c 16th January

Event Speaker

Jenny Esau

Jenny Esau

FCICM

Jenny is the Managing Director of Credit Management Group UK, with 25 years’ experience in Credit Management and a Fellow of the Institute of Credit Management. Since setting up the business Jenny has delivered cash flow solutions to a large client portfolio of both SMEs and corporate businesses.

Time:

  • The course will be presented via live webinar, this will take place over 3 consecutive days for 1.5 hours per day on Tuesday, Wednesday and Thursday of that week.
  • The start time will be 2pm.
Cost:

  • We are offering limited places at a rate of £99 + vat

If you would like to purchase online please click here

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03332 413 203

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