Who will benefit?

Our Improving collection performance courses are beneficial to those new to B2B collections, with no formal training, or to those who view the course as a refresher in credit control, wishing to improve and develop their collection techniques.

What the course will cover?

We can improve your company’s cash flow by training delegates on collection strategy techniques, how to negotiate payment effectively and how to write collection emails, letters with impact and how to make sure the court’s pre-action protocols are covered. 

Improving collection performance Event Outline

• Cost of credit
• What makes a good credit controller
• Establishing financial obligations at the outset
• Charging interest on debts
• Tools for collection
• Telephone collections- overcoming objections, negotiating and closing calls
• Collection emails-impact, wording and timing
• Final Demands/ Letter Before Action
• Credit Sanctions
• Customer types
• Collection strategy
• What to consider before taking legal action