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Improving Collection Performance

How to improve your collection performance

20% discount for the first 5 delegates to book on our courses


Who will benefit?

Our Improving Cash Flow courses are beneficial to those new to collections, with no formal training, or to those who view the course as a refresher in credit control, wishing to improve and develop their collection techniques.

What the course will cover?

We can improve your company’s cash flow by training delegates on collection cycle techniques, how to negotiate payment effectively and how to write collection letters with impact.

Event Outline

  • Cost of credit
  • What makes a good credit controller
  • Establishing financial obligations at the outset
  • Tools for collection
  • Telephone collections- overcoming objections, negotiating and closing calls
  • Collection letters-impact, wording and timing
  • Customer types
  • Collection strategy

Course Dates

Liverpool: Thursday 1st February 2018
Venue: Number One Old Hall Street, Liverpool L3 9HG
Eventbrite - Improving Collection Performance (Liverpool)
Manchester: Wednesday 7th February 2018
Venue: Manchester One, 53 Portland Street, Manchester M1 3LD
Eventbrite - Improving Collection Performance (Manchester)

Event Speaker

Jenny Esau

Jenny Esau


Jenny is the Managing Director of Credit Management Group UK, with 25 years’ experience in Credit Management and a Fellow of the Institute of Credit Management. Since setting up the business Jenny has delivered cash flow solutions to a large client portfolio of both SMEs and corporate businesses.

Time: Seminar hours are 9.30am (registration from 9.00am) until 4.30pm.
Cost: Only £295.00+ VAT per delegate

For more details, contact us on
03332 413 203