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News and Advice

Are your Collection Letters Effective?

Effective collection letters

We’d all agree that writing effective collection letters is a balancing act between ensuring you receive payment in full and maintaining a positive working relationship with your customers. You don’t want your correspondence to end up thrown to one side, added to a stack of unread post, because the seriousness of the matter wasn’t made […]

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Did you know we have six courses available to book NOW

credit control courses

Improving Collection PerformanceWe can improve your company’s cash flow by training delegates on collection strategy and techniques on how to negotiate payment effectively.Future Course DatesW/c 7th July 2025 | W/c 6th Oct 2025 How to use the Small Claims Courts to get PaidThe small claims court training course will cover the process and procedures of taking […]

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Tips for a Successful Phone Conversation

Successful phone conversation

After establishing my argument as to why telephone conversation can be much more effective than emailing; I have compiled a list of tips for a successful phone conversation that can encourage a positive outcome for your business, no matter what industry. Prepare beforehand for a Successful Phone Conversation Having all the information you have on a […]

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Tips for Dispute Resolution in Business

dispute resolution in business

Having the knowledge and procedures in place to for dispute resolution in business can save a lot of time and effort that could be spent on other parts of your business. The trick is to identify disputes early so resolution is found quickly, and ensuring that you are still paid on time. The Order to […]

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The Top Five Aspects all Credit Control Courses Should Cover

credit control courses

If your company is investing money into sending you on a training course to improve your knowledge and skills for the benefit of your role, then choosing the right course, that will provide you with the correct knowledge and procedures, is vital. For credit control courses in particular, ensuring that relevant topics are covered is […]

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A Guide to Dispute Resolution in Business

dispute resolution in business

The dreaded disputed invoice can cause havoc within any business when trying to find resolution without the correct procedures in place to deal with it effectively. How well you handle a dispute can have significant impact on your customer relationship further down the line; when genuine disputes occur, your customer will want to be treated […]

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